Feedback

There are three ways you can submit feedback:

1. Community Feedback Hotline:  phone our free call number 1800 156 826 and leave a message including your name, nature of feedback, address and return phone number. Your call will be responded to within 72 hours.
2. Email: community@cockburncement.com.au
3. Mail: Community Feedback, Cockburn Cement, PO Box 38, Hamilton Hill, WA 6963

We receive feedback about many different aspects of our operations. All calls and emails are treated individually. If you call our feedback line you will receive a response within 72 hours. All impacts reported to us are investigated and responses will be by email or phone, depending what is most practical at the time.

If your call us in relation to an impact, it is important you provide us with the nature and time of impact, so we can investigate the cause.

Part of our investigation may include a collection of dust samples for analysis in our laboratory.

We will provide feedback when we have the results of our investigations. Where Cockburn Cement has been identified as the possible source of the impact, remedial action will be taken.

Impacts reported to Cockburn Cement also form part of our reporting schedule to the Department of Water and Environment Regulation (DWER).

What happens to your feedback:

Your feedback is important to us, so when you let us know how we are performing, there is a series of things that happen to make sure we get you the response you need and make improvements when required.

The phone call or email you receive after registering your feedback is the automatic response to acknowledge your feedback has been received and the investigation process is underway.

Many people at Cockburn Cement are involved in impact investigations and response procedures – Process Engineers, Supervisors, Compliance and Technical Managers all play a part. Weather conditions and prevailing winds, process conditions and site operations are all investigated to identify the potential source and cause of the impact being reported.

The data collated from your feedback and the subsequent investigation may also contribute to longer-term projects aimed at minimising impacts on our community and environment.

We welcome feedback from the community as it helps us improve our operations. We have a complaints management system that complies with our operating licence. This system documents all feedback and is reported to DWER.

ALL community feedback must be provided via the phone number 1800 156 826 as part of this licence.

We are here to help, however abusive or aggressive phone calls to CCL staff will not be tolerated. Calls of this nature will be terminated. Excessive or repeated abusive behaviour will be reported to the police.

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